Sportsbook’s unique business tool: a single back office for all clients

Mar 1, 2024 Artyom Ustinov
At the start of 2024, online gambling is experiencing a real boom. The growing availability of gambling platforms, the introduction of internet technologies, and blockchain are significantly changing the iGaming landscape. The recognition of the legality of online casinos and betting at a legal level in many countries is also having an impact on the statistics of the entire industry. The global online sports betting market is expected to reach a turnover of almost $50 billion by the end of 2024 and break through the $182 billion mark by 2028. Over the next four years, the penetration rate of betting users will increase from between 1,9% to 2,3%.

To be successful on the road to market leadership, online platform operators need to organize their business properly, create a centralized approach to the back office, and make the management of bets as convenient and efficient as possible. Let us talk about the significance of choosing a platform using the example of sports betting with a unified back office. Let’s take a look at how the sports betting market has evolved, and what problems still haunt the betting business.

Situation on the sports betting market in 2024

Gambling has long since developed into a new leisure activity. Today, almost 26% (1.8 billion) of the world’s population gamble regularly, and almost 5 billion do so at least once a year. New GEOs, gaming sloths, platforms, promotion approaches, and even payment options are constantly emerging.

Bridge research predicts that the sports betting market will add capital in the next few years not only in the US but also in Europe, Asia-Pacific, and South America. But, as in professional sports, an operator is unlikely to win without the right team — the Sportsbook solution and its powerful back office.

The focus on sports betting in 2024 is more intense than ever. There will be the most high-profile events in the world this year: continental soccer tournaments of African nations in Cote d’Ivoire, Super Bowl LVIII in Las Vegas, the summer T20 men’s cricket World Cup, and the Olympic Games in Paris, where more than 10,000 athletes will compete for the title of champion in 32 sports. The foundation for betting has been laid, all that remains is to set up the online betting platforms correctly.

Houston, we have a problem!

The optimal solution for iGaming operators in 2024 is to take full advantage of the benefits of sports betting. In a highly competitive environment, it’s important to have a reliable and efficient platform with a wide range of features and betting options. It not only meets customer needs but also provides a strong business impetus by addressing several challenges:

  • Regulatory changes. Global regulators are constantly changing the terms and conditions of sports betting, impacting the legality and profitability of the business.
  • Competition. The popularization of sports betting is increasing the number of operators and partners competing for player attention and market support.
  • Need for innovation. Betting platform operators must constantly improve their services and offer innovative solutions.
  • Information security. The protection of players’ data and the prevention of cyber attacks is becoming increasingly important for operators.
  • Adapting to new technologies. Some operators may have difficulty adopting augmented reality, blockchain, and other tech in sports betting.

All these problems determine the dynamics of the industry. Without knowledge and experience, it’s often like organizing a match between an amateur team and professional athletes. When there is a lack of experience, the result is easy to predict. Cross-platform and self-service betting store solutions can help solve these problems.

6 advantages of sports betting

A wide range of betting products that help attract and retain new players are combined in one solution Sportsbook. It’s essential for starting an online sports betting business and offers unlimited growth opportunities for customers. The key benefits of Sportsbook:

  1. Tech support: developers and the IT team ensure the smooth operation of the platform.
  2. Financial integration: Sportsbook supports all currencies, Visa, and MasterCard, including from fiat betting to cryptocurrency.
  3. Consultation & Maintenance: advice and technical documentation are provided throughout the launch and service of the betting company.
  4. Multilingual: the platform is accessible to a wide audience and supports a wide range of languages.
  5. Loyalty system & bonuses: both sports bonuses and free bets are available. There is also a cashout feature for users to settle their bets before the match is over. The functionality of its own and free bets can be supported.
  6. Regular updates: the software chosen by the operators is constantly updated, ensuring that the betting platform process is up-to-date and secure.

When the customer is already satisfied and interested in sports matches, the operator aims to increase the efficiency and performance of the sports betting platform. This is where customized technologies such as back office are crucial.

Back office for Sportsbook: from expertise to innovation

The back office in sports betting plays a special role in the management of customer projects. It provides tools for tracking bets, analyzing past results, and predicting future events. The back office takes on complex tasks for you:

  1. It gives you the ability to create new events, markets, and outcomes. The standard platform reacts quickly to market demand, increases the variability of bets, and sets the odds for new events and markets
  2. It allows you to set odds on new events and markets. Operators can accurately reflect market conditions and manage risk more effectively, multiplying profits and reducing the likelihood of losses.
  3. It searches and calculates bets, significantly reducing the time and effort operators spend managing customer accounts.
  4. It controls the management of liabilities. A back office with access to detailed information on customer odds and liabilities enables operators to accurately manage risk and make informed odds/risk decisions.

Key aspects of the back office

The back office contains all the options necessary for an entrepreneur: reporting, payment, and risk management system, ad module. It also includes a fully customizable loyalty system (tournaments, casino store, and bonuses), a flexible affiliate system for business development through traffic management, and casino promotion. The success of a sports betting platform depends on:

  • A well-organized back office with access to real-time data
  • Stable and secure technological solutions
  • Secure payment system
  • Design & user-friendly interface of the platform
  • Up-to-date and competitive odds
  • Wide range of betting options and a large number of sporting events
  • Full compatibility with mobile devices
  • Efficient support

The stability and reliability of the technical infrastructure provided by a single back office have a significant impact on customer confidence in the platform.

Supporting the most ambitious ideas

The digital betting industry will see even greater growth in the coming years. iGaming will benefit from technological advances: the introduction of VR, and blockchain technology. A major role in success will be played by the sports betting provider’s back office, which is essential for automating processes, managing customer projects, bonuses, and promotions, as well as seamlessly processing payments and generating reports to analyze performance. It will take a trusted and experienced partner to become a top platform for sports betting software solutions.
Artyom Ustinov

Artyom is Head of White Label & Turnkey Solutions and has been working in complex B2B/B2C sales, as well as business development and management consulting in iGaming for more than 10 years.

Together with the Key Account Management Team, he has helped over 100 start-ups and experienced gaming companies to launch their projects with SoftGamings.

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