- To streamline and simplify alternative dispute resolution procedures in the gambling industry.
- To make the procedures more comfortable for consumers to access and understand
- To ensure that ADR in the gambling sector continues to comply with the requirements of the ADR Regulations.
- To facilitate that ADR timely meets the needs of consumers within the gambling industry.
- To ensure that gambling businesses only use ADR providers that comply with these requirements.
- To promote consistency of ADR approach for both consumers and gambling businesses.
- Consider as many consumer complaints as possible, and quickly inform consumers if they can address their complaints or not.
- Inform consumers when they receive their complaints, and update them when they have successfully gathered all the information from the gambling business.
- Carry consumers along all through the process for them to know what stage their complaints have reached.
- Ensure that consumers have the right to request any information from the gambling business about their complaints (except otherwise stated by the law or regulations)
- Provide information about the conclusion of the whole processes if it requires you to appeal or not.
